Return Policy - Vorlixenshelroxx

Last updated:

Overview

At Vorlixenshelroxx, we strive to ensure customer satisfaction with every purchase and installation. We understand that sometimes a product may not meet your expectations, and we have established this Return Policy to provide clear guidelines for returns and refunds. Please read this policy carefully before making a purchase.

This Return Policy applies to all products purchased directly from Vorlixenshelroxx, whether through our website, phone orders, or in-person at our showroom. By making a purchase, you agree to the terms outlined in this policy.

Standard Products Return Policy

For standard, non-custom products purchased from our inventory, we offer a 30-day return window from the date of delivery or pickup. To be eligible for a return, items must meet the following criteria:

Products must be in their original, unused condition
All original packaging, tags, and labels must be intact
Products must not show any signs of wear, washing, alteration, or damage
A valid proof of purchase (receipt or order confirmation) is required
Hardware and accessories must be complete and in original packaging

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days and credited to your original payment method.

Custom Products Policy

Due to the personalized nature of custom-made curtains and drapery, custom orders are generally non-returnable and non-refundable once production has begun. This includes:

Custom-sized curtains and drapes
Products made with customer-selected fabrics or colors
Items with custom hardware specifications
Personalized or monogrammed products
Special order items not regularly stocked

However, we stand behind the quality of our work. If your custom product has manufacturing defects, incorrect measurements (if we took the measurements), or differs significantly from the agreed specifications, please contact us within 14 days of delivery. We will work with you to resolve the issue through repair, replacement, or refund as appropriate.

Installation Services

Our professional installation services are backed by our workmanship guarantee. If you are not satisfied with the quality of our installation, please contact us within 7 days of the installation date. Our team will return to address any concerns at no additional cost.

Installation service fees are non-refundable once the installation has been completed. However, if we are unable to perform the installation due to circumstances on our end, a full refund of the installation fee will be provided.

We reserve the right to charge additional fees if reinstallation is required due to customer-initiated changes not disclosed before the original installation.

Damaged or Defective Items

We take great care in packaging and shipping our products. However, if you receive a damaged or defective item, please follow these steps:

Document the damage with photographs before unpacking completely
Contact us within 48 hours of delivery to report the issue
Keep all original packaging materials for inspection
Do not attempt to install or alter the damaged item

For verified cases of damage during shipping or manufacturing defects, we will provide a replacement or full refund at no additional cost to you. We will also arrange for the pickup of the damaged item if necessary.

Return Process

To initiate a return, please follow these steps:

Contact our customer service team by phone at +1 (765) 420-1182 or by email
Provide your order number and reason for the return
Our team will provide you with return authorization and instructions
Pack the item securely in its original packaging if possible
Ship the item to the address provided by our customer service team
Include all accessories, documentation, and return authorization in the package

Please note that items returned without prior authorization may be refused or may experience delays in processing. We recommend using a trackable shipping method and purchasing shipping insurance for items over a certain value.

Return Shipping

For standard returns (change of mind, wrong selection, etc.), the customer is responsible for return shipping costs. We recommend using a trackable shipping method to ensure proof of delivery.

For returns due to our error (wrong item shipped, defective product, damage during shipping), we will provide a prepaid shipping label or arrange for pickup at no cost to you.

Original shipping charges are non-refundable unless the return is due to our error. For orders that included free shipping, the actual shipping cost may be deducted from your refund if you return items worth less than the free shipping threshold.

Refund Methods

Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your financial institution:

Credit/Debit Cards: 5-10 business days after refund is processed
Bank Transfers: 7-14 business days after refund is processed
Cash Payments: Refund by check, mailed within 10 business days

If you have not received your refund within the expected timeframe, please check with your bank or credit card company first. If you still have not received your refund, please contact us for assistance.

Exchanges

We are happy to exchange eligible products for a different size, color, or style. Exchanges are subject to product availability. If the replacement item is of greater value, you will be responsible for the price difference. If it is of lesser value, we will refund the difference.

To request an exchange, please contact our customer service team. Exchange shipping costs follow the same guidelines as returns.

Cancellation Policy

Orders for standard products may be cancelled within 24 hours of placement for a full refund. After 24 hours, the standard return policy applies.

Custom orders may be cancelled before production begins. Once production has started, cancellation is not possible and the custom products policy applies. Deposits for custom orders may be non-refundable; please refer to your order agreement for specific terms.

Exceptions

Certain items are not eligible for return or exchange:

Clearance or final sale items
Gift cards or store credits
Items marked as non-returnable at the time of purchase
Products that have been installed (unless defective)
Sample swatches and fabric samples

Contact Us

If you have any questions about our Return Policy, please contact us:

Vorlixenshelroxx
231 N 3rd St, Floor 2, Lafayette, IN 47901, USA
Phone: +1 (765) 420-1182
Email: welcome@vorlixenshelroxx.world

Our customer service team is available Monday through Friday, 9:00 AM to 6:00 PM, and Saturday 10:00 AM to 4:00 PM (EST).